Bitget to End Services for Some Users, With Account-Specific Deadlines

Bitget announces selective service termination

Crypto exchange Bitget said on Oct. 17 it will stop serving an unspecified group of users. The exchange will send private notifications to affected accounts with individual deadlines and withdrawal instructions. The platform will continue operating normally for all other customers.

Bitget called the move "a one-off exercise for certain users only." Affected customers will receive emails, in-app messages, and/or push notifications with their next steps. The exchange said its support team would help with withdrawals, pending orders, and other account questions.

What the terms say about restricted countries

Bitget's English-language terms of use, updated on Oct. 16, list Russia, Belarus, and Kazakhstan as prohibited jurisdictions. The terms state that people residing or operating in those countries are not eligible to use its services.

In a reply on X (formerly Twitter), Bitget's official support account confirmed the same country list when asked about restrictions on Russian users. The account said the exchange does not support those users "to comply with various countries' regulations." Neither the support reply nor the main announcement named a specific regulatory order or licensing action behind the terminations, nor did they say how many accounts are affected.

One user reports an Oct. 21 deadline

A user posting as FrontMan said on Oct. 16 that he was among those affected and that his notification gave him until Oct. 21 to withdraw funds. The main Bitget statement did not set a common deadline, instead directing customers to the instructions specific to their individual accounts.

Unrelated to earlier security breach

The service-termination announcement did not link the decision to Bitget's Sept. 24 wallet breach. In a Sept. 25 update, the exchange said approximately $387.5 million had been transferred to attacker-controlled addresses. The two events appear separate.

Bitget says funds remain safe

The exchange stated that users' funds remain safe. Customers who have not received an official notification can continue using their accounts as usual, subject to the platform's terms and conditions.

Key details at a glance

• Bitget is discontinuing services for an unspecified group of users.


• Notifications with account-specific deadlines are being sent via email, in-app messages, and push notifications.


• Russia, Belarus, and Kazakhstan are listed as prohibited jurisdictions in Bitget's terms.


• The exchange cited compliance with various countries' regulations but named no specific order.


• No common deadline was set; one reported user received an Oct. 21 deadline.


• The announcement made no connection to the September wallet breach.

What is still unclear

It is not clear how many accounts are affected or whether additional countries may be added to the restricted list in the future. No specific regulatory directive was named by the exchange.

Sources

• The Defiant