Google Cloud power event disrupts Revolut, Lloyds and HSBC services in London
A London data center fault hit banks and payment apps
Revolut, Lloyds, HSBC and Bank of Scotland were all experiencing outages after a disruption at Google Cloud's London-based data center. Google Cloud's status page listed the problem in the europe-west2 region, saying engineering teams were working to fix it and that it was causing "elevated errors and intermittent network failures."
Revolut users started reporting payments that did not go through before the company confirmed the issues. Reuters reported, citing one of its sources, that the problems were related to the Google Cloud disruption.
Google blames a power event
Google said a power event caused the disruption and that the event itself was now mitigated. It apologised for the disruption. It suggested that affected users could try to move their workloads to another available location, such as a different zone or region.
Which Revolut services went down
Revolut's status page showed a wide range of services affected, including ATM withdrawals, identity verification, card payments, transfers, signing in, chat support, and stocks and crypto trading.
Bank outages reported by users
Reports of outages at Lloyds, HSBC and Bank of Scotland also appeared on Down Detector, a site where users submit reports of service problems.
Earlier cloud failures
An outage last September affected several AI companies, but it was attributed to various internal infrastructure issues. In April 2025, an Amazon-related cloud outage caused major crypto exchanges to pause withdrawals and report disruptions.
What is confirmed
- Google Cloud reported an issue in its europe-west2 (London) region, with engineering teams working on it and "elevated errors and intermittent network failures."
- Google said a power event caused the disruption and that the event is now mitigated. It apologised to affected users.
- Revolut confirmed issues that, according to a Reuters source, are related to the Google Cloud disruption.
- Revolut's status page listed ATM withdrawals, identity verification, card payments, transfers, signing in, chat support, and stocks and crypto trading among the affected services.
- Outage reports for Lloyds, HSBC and Bank of Scotland appeared on Down Detector.
What is still unclear
Full details of how many customers were affected, how long the disruption lasted, and whether every listed service has been fully restored were not provided in the source material.
Why it matters
The disruption shows how dependent banks and payment apps are on a small number of large cloud providers. When one cloud region has a problem, ordinary tasks such as card payments, transfers and crypto trading can stop working for customers. For crypto users, the outage meant buying and selling through Revolut's app was unavailable during the incident.
Sources
Newisty Editorial Team covers technology, cryptocurrency, digital products, online platforms, developer tools and the wider digital economy. Our content is researched from official sources, company announcements, public documentation, market data and other primary or reputable sources. Articles are reviewed and edited before publication for clarity, accuracy and useful context.